PLEASE DON'T BELIEVE ALL THE "POSITIVE REVIEWS" ON THE BIG WAREHOUSE SPARES WEBSITE. IF A COMPANY GIVES DECENT AND PROPER SERVICE, THERE IS NO NEED FOR ALL THESE "REVIEWS". IF THE REVIEWS ARE REAL, MY BET IS THEY'VE BEEN SELECTIVE IN ONLY PUBLISHING THE GREAT ONES. I CAN'T WARN ANYONE ENOUGH ABOUT THIS BUNCH. READ ON AND CHECK OUT READERS COMMENTS.
Phone: 02 8213 2448
Contact: Angela (may no longer be valid)
The above website link will direct you to the website of Big Warehouse Spares. A company located um, somewhere, in New South Wales. Conveniently (for them), their website has no address or phone number listed. You can only contact them by email or fax.This for a start should set some alarm bells ringing.
They do state on their website, that they prefer to deal via email due to the high number of inquiries they process. OK, this sounds fair, but surely, it takes just as much time to read an email, find the information out, then physically write the return email? I seriously doubt they would process inquiries any faster by email, than by telephone. My bet is they simply don't want to advertise their phone number.
In addition, their website shows 30,000 'positive' reviews and a sample listing of some of those reviews, we all know reviews can be faked to give people a false sense of security, but lets take them as bona fide reviews for the time being.
My bet is that most people who plan to purchase a spare part for their electrical item have already researched the item on Big Warehouse Spares comprehensive spare parts listing and know exactly what item they want. This is what I did, and in my case, it was a replacement motor for my air conditioner.
To order was easy, click the "Buy It" button and enter those good old credit card details and I jumped up and down knowing I was going to receive my motor in a few days..... ..... ...... well, that didn't happen. Silence from Big Warehouse Spares until I sent an email asking what the delay was. Their return email - which was quite fast, to their credit - advised the motor would be dispatched that afternoon. The next day I received an email from them saying the motor wasn't available any longer as a spare part, but I could purchase the motor complete with fan assembly instead, naturally at a greater price. I wasn't surprised at this as the manufacturer of my air conditioner went broke some years ago. But why advise me it was being dispatched that afternoon, when it was plain they had no stock?
I hummed and ha'd for a while over this and was a bit annoyed that they had taken my money real fast and the item wasn't actually in stock or even available. Surely they could implement a system whereby they only debit your credit card when the item is physically dispatched? I decided to cancel my order, by email!!, and asked them for a refund. A few days later the refund hadn't arrived, and I sent another email and was advised by an Angela is that she would look into it, still nothing happened and I started to do some internet searches for Big Warehouse Spares and found I wasn't alone in my treatment. The below links contain mostly bad stories of treatment by Big Warehouse Spares. There are a few scattered good reviews, but mostly it's "don't deal with them". I was lucky enough to stumble upon a person who'd posted their phone number and an actual email address. That number is 02 8213 2448 and the email is firstname.lastname@example.org. In the end, I phoned them and demanded they process my refund straight away. I gave them my "order number" and bang, it was done. Angela advised me that clerk who normally processes credits only does them on Mondays?? and she was away sick last Monday, hence the delay. I'm curious as to why only one person processes credits? and only on one day of the week? Not good enough in my book for customer service, especially when the company has no advertised address and no contact phone number. It makes you feel a little uneasy.
Check out the links below:
Actual review headers on some of the above websites:
Worst customer service ever. Don't waste your time!
My bet is that Big Warehouse Spares physically stock the most popular items from the most popular manufacturers, and the other 70% of spare parts are ordered in. BWS are not going to order in one light globe to suit a certain microwave from Sharp (for example), so I would expect the light globe would be added to a purchase order, and when they have enough of an order to place with Sharp, then it's placed. Of course, the BWS website doesn't tell you this, and what the resultant delay may be.
Anyway, you've been warned. Buyer beware!